FAQ
1. How do I make a hotel reservation?
To enable you to make your booking you will be guided through the site and offered selections or prompts for information where necessary. Our site is designed with simplicity in mind to save you time in searching and booking. The steps are as follows:
1. Search for destination and dates required.
2. Review search results and click on the links under the hotel name for more information.
3. Select the "Book Now" next to the hotel of your choice and enter names and payment details on the next two screens.
4. Your reservation will be confirmed and you will receive an email with a voucher to present to the hotel upon arrival.
1. Search for destination and dates required.
2. Review search results and click on the links under the hotel name for more information.
3. Select the "Book Now" next to the hotel of your choice and enter names and payment details on the next two screens.
4. Your reservation will be confirmed and you will receive an email with a voucher to present to the hotel upon arrival.
2. How are your rates displayed? Do your rates include tax and meals?
All the rates quoted are per room for the duration of your stay and inclusive of tax. Rates are displayed in either EUROS; GBP or US Dollars. We also advise whether meals are included with the board basis clearly shown. We always show the final hotel price upfront so that there will be no surprise charges when you enter your credit card details. The price you see on the search results page is the price you pay.
3. Why do I need to enter the age of my child?
The policy regarding child discounts varies from hotel to hotel. This is why, when you are searching for hotels, we ask you for the number of children who will be staying with you and their ages at the time of travel. All discounts are applied to the total price quoted.
4. Do I receive a hotel voucher for my booking?
Yes, by email. You need to print this booking confirmation voucher and take it with you to present to the hotel when you check in. It doesn't need to be printed in colour, a black and white copy is sufficient.
5. What if I lose my voucher and/or booking reference number?
Contact us for a reissue of your voucher (contact details to be found on our home page):
- By Telephone to our reservation centre.
- By E mail.
- To check our system we need your full name and your date of arrival at your hotel.
- By Telephone to our reservation centre.
- By E mail.
- To check our system we need your full name and your date of arrival at your hotel.
6. How do I know if my hotel reservation is confirmed?
Once you've completed your hotel booking, your reference number will be displayed on the screen. We will also email you your booking confirmation, which will show your complete itinerary and your reference number. This email also includes a voucher to be printed and presented to your hotel on arrival as proof of your reservation.
7. Do I need to confirm my booking with the hotel directly?
No. The booking confirmation voucher printed from our site, or printed from your confirmation email, is all you need.
8. What credit / debit cards are accepted?
We accept payment by the following cards: Visa, Visa Electron, MasterCard, Switch and Solo.
9. How safe are my credit card details?
We are committed to protect the privacy of our users and always ensure your credit or debit card details are sent over the internet in encrypted form to ensure secure online payment. We do not store your credit or debit card details on our system.
10. At what stage will the money be debited from my credit card?
When you have reviewed and confirmed your booking, the money will automatically be debited from your credit card account.
11. Why do I have to pay you in full upfront?
Under our special arrangements with the hotels, we need to collect your money before your arrival in order to secure your reservation
12. What do you do with my personal information?
We take the issues of privacy and security very seriously. We require only information that is strictly necessary to make your booking. We protect any personal details submitted to us. For your further peace of mind, please refer to our privacy policy.
13. How can I amend/cancel my booking?
If you wish to amend your reservation an administration fee of £30 GBP will be levied. Contact our call centre by telephone or by e mail for further advice. Confirmations are final, non cancellable and non refundable
14. Am I better off booking my hotel well in advance or at the last minute?
Our prices are negotiated well in advance, so there is no price advantage to be gained from booking late. In popular destinations, hotels can sell all their rooms several weeks ahead, so booking late may severely restrict the choice of hotel we can offer
15. I've just phoned my hotel and they have no record of my reservation. Why has this happened?
We have a guaranteed allotment of rooms every night of the year with our contracted hotels. We only need to inform the hotel of who will be filling those rooms a couple of days in advance. Therefore, if you contact the hotel before this time, they will not yet have your name or recognise your booking reference. Please don't worry - once we confirm your reservation to you, it is guaranteed.
